Frequently Asked Questions

Where do you deliver?

Our current delivery market is the United Kingdom. Available delivery options and charges are shown at checkout.

Where are orders dispatched from?

Orders are dispatched from China using the delivery service shown at checkout. Estimated delivery information is provided before you place your order.

How can I contact you?

Email kinaestion9@gmail.com with your order number and question. We will reply as soon as possible.

How do I request a return?

Email us before sending anything back. Include your order number and the items you want to return. We will provide the return instructions and return address by email.

What if my item arrives damaged or incorrect?

Contact us promptly with your order number and photographs so we can investigate and arrange an appropriate solution.

What payment methods are available?

PayPal is currently available at checkout. Please confirm the final payment options shown at checkout before placing your order.