Legal notice

<h1>Legal Notice</h1>

<p>Last updated: 19 August 2026</p>

<h2>Seller Information</h2>

<p>
PawComfort UK is an online pet care store operated by Luo Yi as an individual seller.
</p>

<p>
Trading name: PawComfort UK<br>
Seller: Luo Yi<br>
Business location: Mainland China<br>
Email: <a href="mailto:kinaestion9@gmail.com">kinaestion9@gmail.com</a>
</p>

<h2>UK Contact Address</h2>

<p>
16 Telford St<br>
Inverness<br>
Scotland<br>
IV7Q 1BZ<br>
United Kingdom<br>
Phone: +44 7787 638706
</p>

<p>
PawComfort UK is a trading name used by Luo Yi. The store sells pet care products and accessories to customers in the United Kingdom.
</p>

<h2>Products and Orders</h2>

<p>
We sell pet care products and accessories for dogs and cats. We aim to keep product descriptions, images, prices and availability accurate. Minor differences in colour, packaging or appearance may occur.
</p>

<p>
An order is accepted when we send an order confirmation to the email address provided at checkout. If there is an error in a product description, price, availability or order information, we may contact you before accepting the order.
</p>

<h2>Third-Party Fulfilment</h2>

<p>
Some products are fulfilled and dispatched by independent third-party suppliers or fulfilment partners on our behalf. Products may be shipped directly from the relevant supplier or fulfilment partner, and the dispatch location may vary by product and order.
</p>

<p>
We remain your point of contact for order support, delivery questions, returns and refunds.
</p>

<h2>Prices and Payment</h2>

<p>
Prices are displayed in GBP unless otherwise stated. Delivery charges and any applicable additional charges will be shown at checkout before you complete your purchase.
</p>

<p>
PayPal is currently available as a payment method. Payment must be successfully authorised before an order can be processed.
</p>

<h2>Delivery</h2>

<p>
Our primary customer market is the United Kingdom. Orders are fulfilled and dispatched by third-party suppliers or fulfilment partners. The dispatch location may vary depending on the product and order.
</p>

<p>
Available delivery services, estimated delivery times and delivery charges are shown at checkout. Delivery times are estimates and may be affected by the carrier, customs clearance, weather, public holidays or other circumstances outside our reasonable control.
</p>

<p>
Customers may be responsible for customs duties, import taxes or other charges imposed by the destination country unless otherwise stated at checkout.
</p>

<h2>Returns and Refunds</h2>

<p>
If you wish to request a return, please contact us at
<a href="mailto:kinaestion9@gmail.com">kinaestion9@gmail.com</a>
before sending any goods back.
</p>

<p>
Please include your order number and the item you want to return. Because orders may be fulfilled by different suppliers or fulfilment partners, the applicable return address will depend on the original dispatch location and will be provided by email after the return request has been reviewed.
</p>

<p>
Please do not send a return to our UK contact address unless we have specifically instructed you to do so.
</p>

<p>
Nothing in this Legal Notice or our policies limits any consumer rights that cannot legally be excluded under applicable law.
</p>

<h2>Customer Support</h2>

<p>
For questions about products, orders, delivery, returns or refunds, please contact:
<a href="mailto:kinaestion9@gmail.com">kinaestion9@gmail.com</a>
</p>

<p>
Please include your order number whenever you contact us about an existing order.
</p>

<h2>Intellectual Property</h2>

<p>
Unless otherwise stated, the text, layout, product descriptions, logos, graphics and other content on this website belong to PawComfort UK or are used with permission.
</p>

<p>
You may not copy, reproduce, modify, distribute or commercially use our content without prior written permission.
</p>

<h2>Website Use</h2>

<p>
You agree to use this website lawfully and not to interfere with its operation, attempt unauthorised access, misuse our content or submit false or unlawful information.
</p>

<h2>Privacy</h2>

<p>
Personal information is handled in accordance with our Privacy Policy. For privacy questions or requests, please contact
<a href="mailto:kinaestion9@gmail.com">kinaestion9@gmail.com</a>.
</p>

<h2>Changes to This Notice</h2>

<p>
We may update this Legal Notice from time to time. The latest version will be published on this page.
</p>

<h2>Contact</h2>

<p>
Luo Yi<br>
Trading as PawComfort UK<br>
Business location: Mainland China<br>
UK contact address:<br>
16 Telford St<br>
Inverness<br>
Scotland<br>
IV7Q 1BZ<br>
United Kingdom<br>
Phone: +44 7787 638706<br>
Email: <a href="mailto:kinaestion9@gmail.com">kinaestion9@gmail.com</a>
</p>